Developing Skills for the Supply Chain - Stocking up on Skills

Delivery and Courier Service Driver

Introduction
Delivery and courier service drivers transport, handle, move, load and unload materials manually. They are employed by warehouses, retailers, newspaper distributors, take-out food establishments, dry cleaners, caterers, courier and messenger service companies and many other establishments.
 
Document Use
Complete a variety of forms, e.g. complete vehicle maintenance and safety check forms. (Low Complexity)
Complete logs, e.g. complete a delivery route log to record arrival and departure times at each stop and how many packages were delivered or picked up. (Low Complexity)
Locate information on labels and tags, e.g. locate information on labels and tag to identify the goods being delivered. (Low Complexity)
Read traffic and street signs and names and numbers on houses and businesses to make deliveries. (Low Complexity)
Interpret maps to locate addresses and estimate distances and arrival times. (Medium Complexity)
Locate data in lists and tables, e.g. locate weights on weight charts and delivery times and hours of schedules. (Medium Complexity)
Read work schedules. (Medium Complexity)
Use directories, e.g. locate information, such as telephone numbers, hours of operation and locations in directories. (Medium Complexity)
 
Numeracy
Whole Numbers
Read and write, count, round off, add or subtract, multiply or divide whole numbers. (Medium Complexity)
Fractions
Read and write, add or subtract fractions, multiply or divide by a fraction, multiply or divide fractions (Medium Complexity)
Decimals
Add, subtract, multiply and divide decimals. (Medium Complexity)
Perform measurement conversions, e.g. convert litres of gas to gallons; convert between wrench sizes in inches and those in millimetres; convert between measurements in fractions and decimals. (Medium Complexity)
Percent
Read and write percents, calculate percentages. (Medium Complexity)
 
Oral Communication
Interact briefly with customers when making deliveries to exchange pleasantries, obtain information, explain the transaction or to discuss service times and prices. (Low Complexity)
Listen to announcements made over two-way radios. (Low Complexity)
Talk to suppliers and dispatchers, e.g. talk with dispatchers to co-ordinate pickups and deliveries. (Low Complexity)
Discuss routes, customers and work procedures with co-workers. (Medium Complexity)
May discuss vehicle problems and repairs with mechanics. (Medium Complexity)
Take direction from supervisors and report to them any problems with customer payments, delays or work schedules. (Medium Complexity)
 
Reading
Read short text entries on a variety of forms, e.g. read waybills and customer information forms to learn about customer orders and requests. (Low Complexity)
Read manuals, e.g. read safety manuals about the operation of vehicles or manuals giving information on the transportation of dangerous goods. (Medium Complexity)
Read memos, e.g. read memos about work schedules and changes to delivery routes, dates and times. (Medium Complexity)
Read safety-related information, e.g. read Material Safety Data Sheets (MSDS) to learn how to safely handle hazardous materials. (Medium Complexity)
 
Thinking Skills
Decide what commodities to transport, based on whether items meet transportation and safety requirements. (Low Complexity)
Decide how many deliveries they can make and whether to take extra work. (Medium Complexity)
Decide which routes and streets to take, based on traffic, the number and location of deliveries and their familiarity with the route. (Medium Complexity)
 
Writing
Write brief entries in log books, e.g. write brief comments in log books to describe work performed and incidents that may have occurred. (Low Complexity)
Write reminder notes about tasks to be completed. (Low Complexity)
Complete a variety of forms, e.g. use forms to record information about each delivery, such as when the order left the store, when it was delivered and coupons used. (Medium Complexity)
Write incident reports, e.g. write descriptions of accidents for use by insurance adjusters and police. (Medium Complexity)
 
Customer Service
Understand basic customer service practices. (Low Complexity)
Understand customer service practices and how they impact customers. (Medium Complexity)
 
Digital Skills
Understand basic computer functions and uses. (Low Complexity)
 
Security
Understand basic supply chain security practices. (Low Complexity)
Understand supply chain security practices and how they are applied on-the-job. (Medium Complexity)
 
Standards and Regulations
Understand basic standards and regulations. (Low Complexity)
Understand standards and regulations and how they are applied on the job. (Medium Complexity)
 
Teamwork
Understand the basics of teamwork. (Low Complexity)
Understand teamwork practices and how they can be used to develop strong teams. (Medium Complexity)
 
Workplace Safety
Understand basic workplace safety practices. (Low Complexity)
Understand workplace safety practices and how they are applied on-the-job. (Medium Complexity)