Developing Skills for the Supply Chain - Stocking up on Skills

Airport Ramp Services Supervisor

Introduction
Supervisors who supervise and co-ordinate the activities of airport ramp attendants.
 
Document Use
Observe symbols, icons and signs, e.g. scan signs to identify workplace hazards and safety equipment. (Low Complexity)
Read labels, e.g. read baggage and cargo labels that indicate destinations and flight numbers. (Low Complexity)
Complete a variety of checklists, e.g. complete hazard assessment forms by checking boxes and entering data, such as dates, times and quantities. (Medium Complexity)
Enter data onto digital forms, e.g. enter data into a computer template which shows how the cargo and baggage were distributed on the aircraft before takeoff. (Medium Complexity)
Read charts, e.g. read charts to determine whether they have reached preset key performance indicators. (Medium Complexity)
Read schedules, e.g. read flight schedules and work schedules. (Medium Complexity)
Enter scheduling, budgeting, and operational data into tables to create records. (High Complexity)
Locate data in complex lists and tables, e.g. use complex lists to locate financial information and part numbers, costs, availabilities and specifications. (High Complexity)
 
Numeracy
Whole Numbers
Add, subtract, multiply and divide whole numbers. (Medium Complexity)
Fractions
Read and write, add or subtract fractions, multiply or divide by a fraction, multiply or divide fractions, e.g. adding time on timesheets by fractions of hours. (Medium Complexity)
Decimals
Add, subtract, multiply and divide decimals. (Medium Complexity)
Data Analysis
Calculate and use totals, sub-totals and basic summary measures like averages and rates; perform proportional calculations. (Medium Complexity)
Construct and solve equations with one to three different variables, and use common formulas. (Medium Complexity)
Perform measurement conversions, e.g. convert litres of gas to gallons; convert between wrench sizes in inches and those in millimetres; convert between measurements in fractions and decimals. (Medium Complexity)
Percent
Read and write percentages, calculate percentages, e.g. calculate the percentage of targets that have been achieved. (Medium Complexity)
 
Oral Communication
Listen to announcements made over two-way radios. (Low Complexity)
Discuss day-to-day operational matters with staff, e.g. discuss upcoming changes to operating procedures. (Medium Complexity)
Exchange technical information with repairers, e.g. provide descriptions of equipment malfunctions to help repairers troubleshoot faults. (Medium Complexity)
Interact with customers, e.g. speak with customers to resolve complaints and explain policies and procedures. (Medium Complexity)
Lead meetings, e.g. lead start-of-day meetings to discuss concerns and motivate staff. (Medium Complexity)
Provide detailed instructions, e.g. provide detailed instructions to new staff. (Medium Complexity)
Discuss job performance with staff, e.g. speak to staff about their performance and offer suggestions for improvement and encouragement as required. (High Complexity)
Train and give direction and instruction to new employees and inform less experienced co-workers of their duties. (High Complexity)
 
Reading
Read instructions, descriptions and other short text entries in a variety of forms and drawings. (Low Complexity)
Read logbook entries and short notes, e.g. read logbook entries to learn about equipment faults. (Low Complexity)
Read short notes, e.g. read short messages from staff to learn about work that was completed. (Low Complexity)
Read tags and labels, e.g. read labels on containers which describe special baggage handling procedures. 1 (Low Complexity)
Read email messages and bulletins, e.g. read notices from the head office to learn about changes to operating procedures. (Medium Complexity)
Read policies and procedures, e.g. read procedures in training, service, technical and maintenance manuals. (Medium Complexity)
Read safety-related information, e.g. read Material Safety Data Sheets (MSDS) to learn how to safely handle hazardous materials. (Medium Complexity)
Read collective agreements, e.g. read labour laws and workers' compensation legislation to learn about regulations governing items, such as wages, hours of work, statutory holidays and workplace safety. (High Complexity)
Read job descriptions and employee performance evaluations. (High Complexity)
Read regulations, e.g. read the International Air Transportation Association Regulations for loading standards. (High Complexity)
 
Thinking Skills
Decide the personal protective equipment required for safe operation (e.g. steel toed boots, hard hat, etc.) and handling of materials. (Low Complexity)
Evaluate the severity of workplace hazards and risks. (Low Complexity)
Decide order of tasks and their priorities, e.g. decide the order in which to complete tasks by considering deadlines and priorities. (Medium Complexity)
Evaluate the severity of equipment faults by considering factors such as readings, noise levels, pressures, temperatures and vibrations. (Medium Complexity)
Make job and work assignment decisions. (Medium Complexity)
 
Writing
Enter short comments on a variety of forms, e.g. write comments on cargo load sheets. (Low Complexity)
Write reminders and short notes, e.g. write notes to record details of conversations with staff. (Low Complexity)
Write short comments in forms and log books, e.g. write comments in order forms to specify part requirements. (Low Complexity)
Write memos and bulletins to staff to give instructions, e.g. write notices to inform employees of new policies, changes in procedures or safety concerns. (Medium Complexity)
Write reports to describe events leading up to workplace accidents, e.g. write about injuries and events when completing reports for workers' compensation boards. (Medium Complexity)
Write letters of discipline and performance evaluations detailing the actions and performance of employees. (High Complexity)
 
Customer Service
Understand basic customer service practices. (Low Complexity)
Understand customer service practices and how they impact customers. (Medium Complexity)
 
Digital Skills
Understand basic computer functions and uses. (Low Complexity)
 
Security
Understand basic supply chain security practices. (Low Complexity)
Understand supply chain security practices and how they are applied on-the-job. (Medium Complexity)
 
Standards and Regulations
Understand basic standards and regulations. (Low Complexity)
Understand standards and regulations and how they are applied on the job. (Medium Complexity)
 
Teamwork
Understand the basics of teamwork. (Low Complexity)
Understand teamwork practices and how they can be used to develop strong teams. (Medium Complexity)
Understand best practices, the theory behind them and how they are applied in the workplace. (High Complexity)
 
Workplace Safety
Understand basic workplace safety practices. (Low Complexity)
Understand workplace safety practices and how they are applied on-the-job. (Medium Complexity)