Developing Skills for the Supply Chain - Stocking up on Skills

Airport Ramp Attendant

Introduction
Airport ramp attendants perform cargo processing activities, marshaling and towing of aircraft, aircraft grooming, and operation of ramp servicing vehicles and equipment.
 
Document Use
Complete bag count forms for different types of bags. (Low Complexity)
Observe symbols, icons and signs, e.g. scan signs at job sites to identify workplace hazards and safety equipment. (Low Complexity)
Read labels, e.g. read baggage and cargo labels that indicate destinations and flight numbers. (Low Complexity)
Complete a variety of forms, e.g. complete supply order forms when preparing the plane for flight. (Medium Complexity)
Enter data onto digital forms, e.g. enter data into a computer template which shows how the cargo and baggage were distributed on the aircraft before takeoff. (Medium Complexity)
Read charts, e.g. read charts to determine whether they have reached preset key performance indicators. (Medium Complexity)
Read schedules, e.g. read flight schedules and work schedules. (Medium Complexity)
Use diagrams, e.g. follow diagrams of how the cargo is to be loaded to ensure that loads are balanced. (Medium Complexity)
 
Numeracy
Whole Numbers
Read and write, count, round off, add and subtract, multiply and divide whole numbers. (Medium Complexity)
Fractions
Read and write, add and subtract fractions and multiply and divide by fractions. (Medium Complexity)
Decimals
Read and write, round off, add and subtract decimals and multiply and divide by a decimal. (Medium Complexity)
Data Analysis
Ability to calculate and use totals, sub-totals and basic summary measures like averages and rates; perform proportional calculations. (Medium Complexity)
Perform measurement conversions, e.g. convert litres of gas to gallons; convert between wrench sizes in inches and those in millimetres; convert between measurements in fractions and decimals. (Medium Complexity)
Percent
Read and write percentages, calculate percentages, e.g. calculate the percentage of targets that have been achieved. (Medium Complexity)
 
Oral Communication
Listen to announcements made over two-way radios. (Low Complexity)
Talk with members of other crews when baggage and cargo must be transferred to another flight. (Low Complexity)
Inform the ramp manager of major problems, such as malfunctioning equipment or containers in poor condition. (Medium Complexity)
Interact with co-workers, e.g. interact with co-workerswhen co-ordinating tasks or discussing procedures and activities, such as loading or unloading baggage or de-icing aircraft. Inform co-workers of progress or unexpected conditions. (Medium Complexity)
Listen to supervisors at briefings and receive direction from them. (Medium Complexity)
Participate in group discussions, e.g. participate in meetings to discuss safe work practices and the outcomes of job hazard assessments. (Medium Complexity)
May train and give direction and instruction to new employees or inform less experienced co-workers of their duties. (High Complexity)
 
Reading
Read instructions, descriptions and other short text entries in a variety of forms and drawings. (Low Complexity)
Read logbook entries and short notes, e.g. read logbook entries to learn about equipment faults. (Low Complexity)
Read tags and labels, e.g. read labels on containers which describe special baggage handling procedures. (Low Complexity)
Read a variety of memos, e.g. read memos about airport and airline operations, changes in policy or procedures that might affect the way they do their job, unusual events that have occurred, problems, changes in flights or other information. (Medium Complexity)
Read a variety of policy manuals, e.g. read policy manuals to learn about hours of work, dress code and grievance procedures. (Medium Complexity)
Read safety-related information, e.g. read Material Safety Data Sheets (MSDS) to learn how to safely handle hazardous materials. (Medium Complexity)
Read policies and procedures, e.g. read procedures in training, service, technical and maintenance manuals. (High Complexity)
Read regulations, e.g. read the International Air Transportation Association Regulations for loading standards. (High Complexity)
 
Thinking Skills
Choose work procedures and tools for common tasks. (Low Complexity)
Decide the personal protective equipment required for safe operation (e.g. steel toed boots, hard hat, etc.) and handling of materials. (Low Complexity)
Decide what tasks to do and what to leave out when short of time grooming a cabin during a turnaround. (Medium Complexity)
Decide which flight to unload or service first, when several require servicing at the same time. (Medium Complexity)
Evaluate the severity of equipment faults by considering factors such as readings, noise levels, pressures, temperatures and vibrations. (Medium Complexity)
 
Writing
Write memos, e.g. write memos for the next shift about tasks that must be completed. (Low Complexity)
Write notes to others to inform them of an event, such as the removal of a piece of baggage from an aircraft. (Low Complexity)
Enter short comments on a variety of forms, e.g. write comments on cargo load sheets. (Medium Complexity)
Write accident reports to describe events leading up to accidents and actions taken afterwards. (Medium Complexity)
 
Customer Service
Understand basic customer service practices. (Low Complexity)
 
Digital Skills
Understand basic computer functions and uses. (Low Complexity)
 
Security
Understand basic supply chain security practices. (Low Complexity)
Understand supply chain security practices and how they are applied on-the-job. (Medium Complexity)
 
Standards and Regulations
Understand basic standards and regulations. (Low Complexity)
 
Teamwork
Understand the basics of teamwork. (Low Complexity)
Understand teamwork practices and how they can be used to develop strong teams. (Medium Complexity)
 
Workplace Safety
Understand basic workplace safety practices. (Low Complexity)
Understand workplace safety practices and how they are applied on-the-job. (Medium Complexity)