Developing Skills for the Supply Chain - Stocking up on Skills

Dispatcher

Introduction
Dispatchers coordinate the activities of, and communicate with, drivers and other personnel as required.
 
Document Use
Enter data, such as readings and quantities, into tally sheets and logbooks. (Low Complexity)
Locate data on file tabs and computer screens, e.g. locate data such as names dates and codes on file tabs, computer screens and activity logs. (Low Complexity)
Complete a variety of forms, e.g. enter information, such as names, times, dates and costs, in electronic complaint, customer information and dispatch forms. (Medium Complexity)
Interpret graphed data, e.g. interpret graphed data to determine the type and frequency of telephone calls. (Medium Complexity)
Locate data in lists and tables, e.g. locate weights on weight charts and delivery times and hours of schedules. (Medium Complexity)
Use directories, e.g. locate information, such as telephone numbers, hours of operation and locations in directories. (Medium Complexity)
 
Numeracy
Whole Numbers
Read and write, count, round off, add or subtract, multiply or divide whole numbers, e.g. reading and writing numbers of files, tables and indexes. (Medium Complexity)
Fractions
Read and write, add or subtract fractions, multiply or divide by a fraction, multiply or divide fractions, e.g. adding time on timesheets by fractions of hours. (Medium Complexity)
Decimals
Add, subtract, multiply and divide decimals. (Medium Complexity)
Data Analysis
Calculate and use totals, sub-totals and basic summary measures like averages and rates as required for scheduling, budgeting and accounting math. (Medium Complexity)
Perform measurement conversions, e.g. convert litres of gas to gallons; convert between wrench sizes in inches and those in millimetres; convert between measurements in fractions and decimals. (Medium Complexity)
Percent
Read and write percents, calculate percentages. (Medium Complexity)
 
Oral Communication
Communicate using two-way and citizen band radios, e.g. provide weather information to drivers using two-way radios. (Low Complexity)
Talk to suppliers and delivery personnel, e.g. talk to delivery personnel to trace lost orders. (Low Complexity)
Exchange information with co-workers, e.g. speak with co-workers to coordinate activities and with supervisors to discuss hours of work and schedules. (Medium Complexity)
Exchange technical information with repairers, e.g. provide descriptions of equipment faults to help truck mechanics troubleshoot faults. (Medium Complexity)
Receive and respond to requests for emergency assistance or service from dispatched resources. (Medium Complexity)
Speak with customers to build rapport and provide service to make sales and build repeat business. (Medium Complexity)
Exchange information with emergency responders, e.g. provide detailed, clearly communicated information and instructions to police officers responding to emergency situations such as robberies and accidents. (High Complexity)
Negotiate settlements and agreements, e.g. negotiate settlement terms with vendors and dissatisfied customers. (High Complexity)
 
Reading
Read logbook entries and short notes, e.g. read logbook entries and short text messages from drivers about special requests and late arrivals. (Low Complexity)
Read short text entries on a variety of forms, e.g. read waybills and customer information forms to learn about customer orders and requests. (Low Complexity)
Read a variety of procedure manuals, e.g. read procedure manuals to learn about the operation of computer systems. (Medium Complexity)
Read bulletins, memos and guidelines, e.g. read bulletins to learn about changes to operating procedures and read guidelines to learn about border crossing procedures and requirements for security clearances. (Medium Complexity)
Read magazines and website articles, e.g. read trade magazines to broaden their knowledge of the industry and stay current on new equipment and regulations. (Medium Complexity)
Read contracts, e.g. read contracts to learn about hourly tariffs, insurance requirements, load details and the responsibilities of carriers and customers. (High Complexity)
Read protocols, e.g. read protocols to learn how to refer calls to appropriate emergency responders, such as police, fire departments and paramedics. (High Complexity)
Read regulations, e.g. read regulations governing items, such as the transportation of dangerous goods, curfews, towing and requirements for pilot cars. (High Complexity)
 
Thinking Skills
Decide the order of tasks and their priorities, e.g. decide which customers to serve first. (Low Complexity)
Decide how to best serve the needs of customers, e.g. may decide to expedite the delivery of goods to customers after a vehicle breaks down. (Medium Complexity)
Decide the most efficient course of action to complete more complex tasks, e.g. which of several calls is the most urgent when several calls come in at once. (Medium Complexity)
Locate information about loads being transported by reading bills of lading and Material Safety Data Sheets (MSDS), and by speaking with drivers and customers. (Medium Complexity)
Plan routes and timelines to make the most efficient use of resources and time. (Medium Complexity)
Evaluate the seriousness of emergency situations, e.g. evaluate the seriousness and nature of emergency calls and use established protocols to determine the appropriate courses of action. (High Complexity)
Make decisions by considering the relative costs and benefits of potential actions to choose the most appropriate one. (High Complexity)
 
Writing
Write email messages, e.g. write email messages to request information and confirm the details of upcoming orders. (Low Complexity)
Write reminder notes about tasks to be completed. (Low Complexity)
Write reminder notes to co-workers, e.g. write notes in logs to warn drivers about faulty equipment. (Low Complexity)
Write notes, memos and longer e-mails to document work and collaborate on problem solving and design with co-workers, customers and colleagues. (Medium Complexity)
Write reports, e.g. write detailed descriptions of accidents for use by insurance adjusters and police. (High Complexity)
 
Customer Service
Understand basic customer service practices. (Low Complexity)
Understand customer service practices and how they impact customers. (Medium Complexity)
 
Digital Skills
Understand basic computer functions and uses. (Low Complexity)
 
Security
Understand basic supply chain security practices. (Low Complexity)
Understand supply chain security practices and how they are applied on-the-job. (Medium Complexity)
 
Standards and Regulations
Understand basic standards and regulations. (Low Complexity)
Understand standards and regulations and how they are applied on the job. (Medium Complexity)
 
Teamwork
Understand the basics of teamwork. (Low Complexity)
Understand teamwork practices and how they can be used to develop strong teams. (Medium Complexity)
 
Workplace Safety
Understand basic workplace safety practices. (Low Complexity)
Understand workplace safety practices and how they are applied on-the-job. (Medium Complexity)